Help
- How much content can I access for £2?
- How much content can I access for £3?
- How soon does my access start after I have paid by SMS or PayPal?
- How long will it take to receive the SMS containing my access key?
- What if I lost my access key and need it to be resent?
- Where do I enter my access key?
- Are there hidden or recurring charges?
- How do I renew my access for a new 24 hours or 7 day period?
- How do I cancel my access?
- What is the refund policy?
- Are my payment details secure?
- Which company provides the mobile billing for MTV OD?
- Will I get spammed or charged for unwanted SMS messages if I use my mobile phone number to access MTV OD?
- Can I finish watching an episode if my access expires during viewing?
- Is my access transferable between computers?
- Can the content be watched on different computers at the same time?
- Can I pay using a debit/credit card or PayPal?
- Why are there pre-roll ads during the episodes?
- Do I have to log in every time I use MTV OD?
- Can I watch in full screen?
- Who do I contact if I have a problem?
As many shows are you want to watch during a 24 hour period.
As many shows are you want to watch during a 7 day period.
Your access period doesn’t begin until you have activated your access code and start watching a video.
Once you have sent your SMS message, your access key should be delivered within a few minutes. However, it can sometimes take up to two hours to receive. If you are having problems receiving your access key please make sure the SMS inbox on your phone is not full.
Send the same SMS that you originally used to get your access key. If your access key has already been previously sent to you, we will send it to you again free of charge.
Once you have received the SMS containing your access key, select either '24 hours' or '7 days' from the top-right hand side of the page. Then select the 'Pay By SMS' option from the pop-up window, and enter your access key on the following page.
No. You pay £2 for a day's access or £3 for a week's access. Your mobile operator will also charge their standard SMS rate. There are no other charges.
You'll need to send another SMS after choosing either a £2 or £3 access plan.
Your payment details are handled directly by regulated third-party operator. MTV does not store them anywhere on its system.
Mobile Interactive Group (MIG)
No. MTV may only send free-to-receive promotional material if you have consented to this at registration. The only charged messages you will receive are for the £2 or £3 access charges. You can text STOP at any point to opt out of receiving marketing messages from MTV.
If you started watching the episode while you still had time remaining, you can finish watching the episode. If you log-out, or leave the video paused then you may not be able to continue watching after your access has expired.
Yes, you just need to log in again using the access code we sent you. You can only be logged into one computer at a time. You cannot transfer your access to another country however.
No
Yes, we accept payments from debit and credit cards through PayPal. You do not need to sign up to PayPal to make a payment.
The majority of viewers prefer cheap access which means we need to serve some ads to keep the access price low.
Not if you’re using the same computer you originally logged in on, or you have cleared you browsers cookies.
Yes. Click on the Full Screen icon at the bottom right of the video player.
Email with the Contact Us link at the bottom of the page.